Refund policy

Refund and Return Policy

At BALGOPALCOLLECTION, we take pride in offering high-quality products, and we ensure that every item is accurately represented through original photography and detailed descriptions. Please review our refund and return policies carefully before making your purchase.

  1. Once the order has been placed and processed it can’t be cancelled.
  2. Shipping costs are non-refundable.
  3. Please inform us within 24 hours if your parcel shows 'delivered' but you have not received it. Post that we will be unable to address the issue with our courier partners.
  4. Bal Gopal Collection reserves the right to refuse returns that do not meet our return/exchange requirements.
  5. We are not responsible for courier related delays, but will ensure it reaches you the quickest possible!

1. No Refund Policy

Due to the nature of our products and the detailed descriptions provided, we do not offer refunds on any purchases. All sales are final.

2. Return Policy

We do not accept returns as all products are clearly displayed with original, unedited images shot in natural light. Additionally, each product's size and details are mentioned in the description to provide accurate information to our customers.

3. Exchange Policy (Size issue only)

We understand that choosing the right size can sometimes be difficult. To help our customers, we may offer an exchange or return in case the wrong size has been ordered. However, approval of any size-related return or exchange is completely at the discretion of Bal Gopal Collection.

Before placing your order, we request you to carefully check the size details mentioned on the website. Our WhatsApp support is also available if you need any assistance with selecting the correct size.

In case we approve a return:

  • 20% of the product value will be deducted as a return/processing charge.
  • The remaining amount will be issued as a gift card that can be used for a future purchase.
  • No refund will be provided to the original payment method.

In case we approve an exchange:

  • If the replacement product is of a higher value, the difference will need to be paid by the customer.
  • If the replacement product is of a lower value, the difference will not be refunded and will be adjusted as per our exchange policy.

Please note that size-related return or exchange is not guaranteed and will be considered only after reviewing the request. The product must be unused, unwashed, undamaged and in its original condition with all packaging intact.

4. Damaged or Missing Product

In case you receive a damaged or missing item:

  • An unboxing video is mandatory, recorded from start to end without any cuts.
  • The video must clearly show the sealed package being opened.
  • Without this video proof, no refund or replacement will be processed under any circumstances.

5. Delivery Issues & Re-Shipping


If an order is returned to us due to:

  • Incomplete or incorrect address
  • Customer unavailable / not answering delivery calls

Then:

  • The customer will be required to pay the shipping charges again for re-delivery.
  • No refunds will be provided in such cases.

6. Final Note


Once a product is sold, it is considered final. We encourage all customers to carefully review product details, size charts, and reach out to us on WhatsApp for any clarification before placing an order.